Return Policy

Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd.
service@tobniy.com

We want customers to have a clear way to request assistance when a Tobniy™ product is not suitable, arrives with an issue, or needs to be reviewed for return eligibility.

A return request should be submitted promptly after delivery and before the item has been unnecessarily used, altered, damaged, or handled beyond what is reasonably needed to inspect it.

Tobniy™ is operated by Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd.

To begin a return request, contact customer support with the order number, the product involved, and the reason for the request. If an item arrived damaged, incorrect, or incomplete, relevant photos may be requested to help review the issue.

Items approved for return should be kept reasonably clean and, when practical, include the original product components and packaging. Return instructions provided by customer support should be followed before sending an item.

Certain situations may require individual review, including items showing extensive use, missing components, or damage unrelated to delivery. The outcome of a return request is based on the condition of the item and the circumstances reported.

Customers should not send products back without first receiving return instructions.

Contact Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd. at service@tobniy.com.