Shipping Policy

TOBNIY™ IS OPERATED BY
Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd.
Owner: Zhou Juan
Registered address: Unit C1001, Building 2, Huabanli Xinyuan, Zhuguang Village, No. 190 Zhuguang Road, Zhuguang Community, Taoyuan Subdistrict, Nanshan District, Shenzhen
Phone +86 184 7624 1203
Customer Service Email service@tobniy.com
TOBNIY™ is committed to providing thoughtfully selected products, clear customer information, and dependable support throughout the shopping experience.

Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd.
service@tobniy.com

Tobniy™ products are prepared for shipment using the delivery information submitted with the order. Customers should review their delivery details carefully before the order moves into fulfillment.

Estimated delivery information may vary by destination, product availability, carrier operations, weekends, public holidays, weather, seasonal demand, and other circumstances outside ordinary store control.

Tobniy™ is operated by Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd.

When tracking information is available, it may be provided after the order has entered the shipping process. Tracking activity can occasionally take additional time to appear after a parcel has been handed to the carrier.

Customers are responsible for entering a complete and usable delivery destination. If information appears incomplete or requires clarification before fulfillment, support may contact the customer using the information associated with the order.

Delivery estimates are intended as guidance rather than a guarantee of a particular arrival date. If tracking indicates an unusual delay or delivery issue, customers may contact support so the available shipment information can be reviewed.

Separate products in the same order may occasionally travel in different parcels when fulfillment circumstances require it.

Contact Shenzhen Zhouye Xiaozhu E-Commerce Co., Ltd. at service@tobniy.com.

Questions about this information?
If you need clarification about this page, your order, or our store policies, please contact our Customer Care team at service@tobniy.com or call +86 184 7624 1203 .